The most enjoyable part of the job was the pay, occasional food truck they brought and taking advantage of all the PTO, sick time, and personal time they offered. With customers taking all their frustration out on you, and the constant micromanagement, it becomes mentally draining. Weekly coaching sessions are a joke, it seems like you're never good enough despite your efforts to meet goals. If you wish to be notified of new career opportunities, sign up here. Please try a different keyword/location combination or broaden your search criteria. 0 results for: IT Services/Support There are no jobs currently available that meet your search criteria. Management doesn't help either, they just tell you to follow the software, never actually give good advice on improving. Search IT Services/Support Jobs at SPECTRUM Connect to the perfect opportunity. I found the metrics to be highly unattainable even after a year of taking calls. We are trained to gaslight customers into thinking the service is working fine. You're expected to resolve calls in less than 10 minutes, and have great surveys despite the company failing to provide good service. The service is mediocre which causes the angry customers. The lack of flexibility in scheduling, fed up customers and constant, almost petty, rule changes make this job extremely taxing. You'll be taking back to back calls all day, dealing with rude, nasty customers all day long. Technical Support Representative (Current Employee) - Greensboro, NC - June 14, 2022. job honestly does have good benefits and pays well. One day, I might even be the Vice President of my own call center. The sky is the limit when it comes to where we can go and what we can do. With this company, I'm able to go from being a representative to a lead, a supervisor. Spectrum's not just a job, it's a career.

Spectrum Customer Service Representatives have plenty of opportunities for career advancement and growth. We like to work hard, but we also like to have fun and I feel that that makes us work harder and makes us better employees. We all come from different walks of life and we all have our different cultures. view online installation guides, manuals, tools and tips, get the latest downloads and more. Whether it's answering a question about a customer's bill or assisting them with issues on their internet, phone or cable, we here at Spectrum strive to find the perfect solution for our customers.Īndy works at one of Spectrum's many Customer Service Call Centers, which bring thousands of jobs to the communities we serve. Support Portal We are Here to Support you Access all documentation for DW products. There are different customer service rules here at Spectrum. Being able to help out that many people in so many different ways leaves you feeling fulfilled and satisfied.Ĭustomer Service Representatives help troubleshoot service issues and handle billing inquiries for Spectrum customers.

Every day, you have different sets of customers. Meet Andy: Customer Service Representative My name is Andy Martinez and I'm a customer service representative for Spectrum. Spectrum presents: A Day in the Life: Customer Service RepresentativeĪndrew M.: My job is to listen and provide solutions for any technical issues that my customers might have.

Spectrum technical support